• Own every instruction from launch to offer, including listing quality, copy, media and portal performance
• Run a consistent vendor care programme with weekly update calls and a concise Friday summary email
• Lead price and positioning reviews at days 14 and 30, with clear recommendations backed by comparables and portal data
• Implement agreed price changes and relaunch plans, escalating larger repositioning to the Sales Director
• Drive enquiry handling and viewings with clear SLAs, daily huddles and call coaching for the consultant
• Personally manage a sales pipeline and carry deals through to offer, handing over to the Sales Director for progression to exchange
• Plan and deliver open days, targeted refresh campaigns and investor pushes for stale stock
• Maintain accurate CRM records, forecasts and a simple dashboard of viewings, offers and days on market
• Report weekly to the Sales Director on actions taken, results and next steps

Targets and KPIs

• Personal exchanged fee income target of £20,000 per calendar month
• Vendor update SLA 100 percent achieved each week
• Secure agreed price changes or relaunch actions on at least 75 percent of underperforming instructions within 21 days
• Minimum activity baselines per live listing: two viewings per week and 0.4 offers per instruction per week
• Reduce average days on market against baseline by 20 percent in the first 90 days