Jed Matthews made the whole renting experience a lot easier. He was always responsive, approachable and genuinely helpful. What I particularly appreciated was how he took the initiative to find and share properties that suited my preferences, rather than leaving me to follow up constantly. The process felt smooth and well managed from beginning to end. I’d happily recommend Jed to anyone looking for a property!

EBI found a great professional tenant for my London apartment, so I decided to use them for the management as well. I’m glad I did. The service has been just as good since the tenant moved in, with maintenance organised promptly and regular updates when anything needs attention. Linda Canell has looked after the property for years and has been a great help, as has Matthew in accounts. Happy to recommend them for both lettings and management. Linda, hope you win the holiday!

I’ve been with EBI for around ten years and my current tenant has stayed for about four. I think the management team deserves some credit for that. When something is reported, they respond and arrange for it to be dealt with, which helps keep the tenant happy and the flat in good order. Fewer changes of tenant also means fewer empty periods and reletting costs for me. Rent usually reaches me the next day, which is much quicker than my previous agent and always catch them on whatsapp especially when abroad with work. Special thanks to Matthew Houng in accounts!

I’ve used the fully managed service at Ernest Brooks International for several years and it’s made letting my property very straightforward. My rent has consistently been transferred within 24 hours of them receiving it, and the statements are actually easy to understand! Any repairs are clearly shown with the costs and supporting invoices, so I can see where everything has gone. Matthew Houng in accounts is also quick to respond whenever I have a question. It all saves me a lot of time and chasing.

I moved my property management to Ernest Brooks after getting fed up with a large corporate agency. I could never get hold of the same person and every issue seemed to involve several departments. Jorjia has been my point of contact since moving and the difference has been noticeable. Recently, a radiator started leaking and she arranged a contractor, sent me photos and kept me updated until it was repaired a few hours later. Easy to contact, knows the property and gets things done. Really impressed.

Cheers Jorjia and Linda in the property management team! The toilet at our rental property started overflowing and my husband and I were worried about water damage. They responded straight away, arranged a contractor and kept us and the tenant informed. Everything was sorted within a few hours and the bill was around £150. Given how much damage it could have caused, we were very relieved. We’ve had much slower responses to emergencies with previous agents, so this was really appreciated.

EBI has managed my Canary Wharf unitt for over three years and I’ve been happy with the service. Jorjia has been my property manager throughout and knows both the flat and the building well. Having someone I can message directly on WhatsApp makes everything much easier. With previous agents, the contact seemed to change constantly and I was always explaining things again. It’s a relief having that consistency. Thanks for all your help, Jorjia!

Thanks recommend them to renters

Thanks Jed Matthews for guiding throughout and sharing quality properties with me.

Ernest Brooks International facilities environment where looking for a place to live is easier, they excel in their care and follow through. Special thanks to Jed. he was professional and on time as well as caring. I wish you the best in your future endeavors. Please keep up the good work and this extraordinary professionalism. Regards, Mohammed HJ

I had a really positive experience with Jed Matthews.He was proactive from the start: he listened to what I was looking for and sent me properties that matched my searches, without me having to keep chasing. He was quick to respond, easy to deal with and made the whole process much less stressful. I'd definitely recommend him to anyone looking to rent.

Jed was an absolute star to make sure we could find an apartment that fit into our needs!

Jed’s been great! Very helpful

Jed Matthew’s at Ernest Brooks has been amazing. Very personable and made viewing properties a pleasure. Thank you

I had a great experience with Jed! He was incredibly helpful, friendly, and always quick to respond to any questions I had. He was very proactive and supportive throughout the process, and I really appreciated his professionalism and willingness to help. Highly recommend!

Jed was extremely helpful in our apartment search

Jedd was a great help in our search for a new apartment. Highly communicative, great customer service and the apartments are great that the company represents. Thank you!

Jed Matthews was a great help when I was looking for a flat. He truly spared no effort all the best to him!

I had the pleasure of working with Jed who was exceptionally professional, and had some of the best communication skills I’ve experienced in this industry. I consistently received timely updates , even if it was disclose a delay, and I appreciated his transparency throughout the process. They also had creative solutions and the quality of deliverables was 10/10. Thank you to Jed and Ahmad!

I just wanted to leave a review for Jed Matthews who has been incredibly helpful throughout our search for a property. Jed was always friendly, professional and responsive, and genuinely tried his best to help us throughout the process. He was patient with all our questions, kept us updated and made what can be quite a stressful process much easier. It was a pleasure dealing with him, and I really appreciate the time and effort he put in to helping us. Thank you, Jed, for all your help — it was genuinely appreciated!