Your Guide to Renting
Start your rental journey with ease. Use our search tool to view available properties or register with us to receive the latest listings straight to your inbox. From first viewing to moving day, we’re here to help you find the right home, faster.
Our step-by-step renting process
Recognised for Excellence
EBI has been honoured with awards for outstanding property management and tenant services, reflecting our commitment to excellence in the rental sector.
a Seamless Renting Journey
At EBI, we prioritise your needs to ensure a smooth and efficient rental process.
Early Access to Listings: Gain priority alerts on new properties, often before they appear on major portals.
Expert Guidance: Our consultants provide personalised support, helping you navigate the rental market with confidence.
Flexible Viewing Options: We accommodate your schedule, offering viewings at times that suit you best.
Streamlined Application Process: Utilise our digital platform to manage applications, sign documents, and communicate with ease.
Dedicated Support: Our team remains available throughout your tenancy to address any concerns promptly.
What You Get:
- Early Access to Listings: Gain priority alerts on new properties, often before they appear on major portals
- Our consultants provide personalised support, helping you navigate the rental market with confidence.
- We accommodate your schedule, offering viewings at times that suit you best.
- Utilise our digital platform to manage applications, sign documents, and communicate with ease.
- Our team remains available throughout your tenancy to address any concerns promptly.
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Important renting information
Sign up with EBI to receive priority alerts on new rental properties that match your preferences – often before they appear on public portals.
Browse our listings and book flexible viewings at times that work for you. Our consultants are on hand to answer questions and guide you through the options.
Once you've found the right property, we’ll guide you through the application process and carry out referencing checks efficiently and securely.
When approved, you'll receive a digital tenancy agreement and a breakdown of required payments – including your deposit and first month’s rent.
Collect your keys and settle into your new home. We provide all the info you need and remain on hand to support you from day one.
We’re fully compliant with the Tenant Fees Act 2019. All permitted charges are clearly displayed on our website and in-branch, with no hidden fees. You can always speak to our team if you have any questions.
A refundable holding deposit is required to reserve a property – capped at one week’s rent.
It can only be retained if a tenant withdraws, fails Right to Rent checks, provides false or misleading information, or fails to take reasonable steps to enter the tenancy agreement.
A refundable tenancy deposit is held for the duration of your tenancy:
Up to 5 weeks’ rent for annual rents under £50,000
Up to 6 weeks’ rent for annual rents over £50,000
We only charge where legally allowed:
Late rent: 3% above Bank of England base rate (after 14 days)
Lost keys/security devices: charged at cost
Tenancy variation requests: £50 (or reasonable costs)
Early termination (requested by tenant): actual cost to landlord
As a tenant, you’ll be responsible for:
Council tax
Utilities (gas, electricity, water)
TV licence
Internet and telecoms
We do not charge for referencing, admin, inventory, or check-out. All fees comply with the Tenant Fees Act 2019.
If you're unhappy with any part of our service, please get in touch:
Email: info@ernest-brooks.com
Post: Complaints Department, Ernest-Brooks International,
Sierra Quebec Bravo, 77 Marsh Wall, London, E14 9SH
We aim to acknowledge your complaint within 3 working days.
A senior member of our team will investigate your concerns in full.
We’ll provide a written response within 15 working days of acknowledgement.
If you're not satisfied with our response, you may request a formal review by a senior director.
We will issue a final written decision within 15 working days.
If you're still not satisfied after receiving our final response, or if 8 weeks have passed with no resolution, you can escalate the matter to our independent redress scheme:
Property Redress Scheme (PRS)
Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
Email: complaints@theprs.co.uk
Website: www.theprs.co.uk
You must submit your complaint to the PRS within 12 months of our final decision.
