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Cheers Jorjia and Linda in the property management team! The toilet at our rental property started overflowing and my husband and I were worried about water damage. They responded straight away, arranged a contractor and kept us and the tenant informed. Everything was sorted within a few hours and the bill was around £150. Given how much damage it could have caused, we were very relieved. We’ve had much slower responses to emergencies with previous agents, so this was really appreciated.

EBI has managed my Canary Wharf unitt for over three years and I’ve been happy with the service. Jorjia has been my property manager throughout and knows both the flat and the building well. Having someone I can message directly on WhatsApp makes everything much easier. With previous agents, the contact seemed to change constantly and I was always explaining things again. It’s a relief having that consistency. Thanks for all your help, Jorjia!

Thanks recommend them to renters

Thanks Jed Matthews for guiding throughout and sharing quality properties with me.

Ernest Brooks International facilities environment where looking for a place to live is easier, they excel in their care and follow through. Special thanks to Jed. he was professional and on time as well as caring. I wish you the best in your future endeavors. Please keep up the good work and this extraordinary professionalism. Regards, Mohammed HJ

I had a really positive experience with Jed Matthews.He was proactive from the start: he listened to what I was looking for and sent me properties that matched my searches, without me having to keep chasing. He was quick to respond, easy to deal with and made the whole process much less stressful. I'd definitely recommend him to anyone looking to rent.

Jed was an absolute star to make sure we could find an apartment that fit into our needs!

Jed’s been great! Very helpful

Jed Matthew’s at Ernest Brooks has been amazing. Very personable and made viewing properties a pleasure. Thank you

I had a great experience with Jed! He was incredibly helpful, friendly, and always quick to respond to any questions I had. He was very proactive and supportive throughout the process, and I really appreciated his professionalism and willingness to help. Highly recommend!

Jed was extremely helpful in our apartment search

Jedd was a great help in our search for a new apartment. Highly communicative, great customer service and the apartments are great that the company represents. Thank you!

Jed Matthews was a great help when I was looking for a flat. He truly spared no effort all the best to him!

I had the pleasure of working with Jed who was exceptionally professional, and had some of the best communication skills I’ve experienced in this industry. I consistently received timely updates , even if it was disclose a delay, and I appreciated his transparency throughout the process. They also had creative solutions and the quality of deliverables was 10/10. Thank you to Jed and Ahmad!

I just wanted to leave a review for Jed Matthews who has been incredibly helpful throughout our search for a property. Jed was always friendly, professional and responsive, and genuinely tried his best to help us throughout the process. He was patient with all our questions, kept us updated and made what can be quite a stressful process much easier. It was a pleasure dealing with him, and I really appreciate the time and effort he put in to helping us. Thank you, Jed, for all your help — it was genuinely appreciated!

We got in touch with Jed from Ernest Brooks while looking for properties in Canary Wharf and surrounding area. He was very proactive and accomodation for our requests.

I was in a situation where I urgently needed to find a flat in London at very short notice, and finding the right place in my preferred location and within my budget felt almost impossible. Thanks to the exceptional support of Jed Matthews at Ernest-Brooks International, what seemed impossible became possible in just a few days. Jed was incredibly professional, attentive, and genuinely caring throughout the whole process. He truly goes the extra mile for his clients, which is incredibly rare. I’m very grateful to Jed and the team for their excellent support and would highly recommend them to anyone looking for a property in London. Thank you!

Really happy with the service from Ahmad Wain. He was professional, friendly and incredibly helpful throughout the whole process. His communication was excellent, he kept me updated every step of the way, and went above and beyond to make everything smooth and straightforward. A real credit to Ernest Brooks International highly recommend Ahmad!

EBI has looked after my property and tenant for over 10 years now and my tenant has renewed again and again I think this last tenant has been in 4 years now the same one, a lot of that comes down to good management. If the tenant reports something, the team actually responds and gets it dealt with rather than leaving them chasing for weeks. It works for everyone. My tenants seem to be happy and stay longer, the flat is looked after and I don't have unnecessary empty periods and the cost of finding a new tenant every year. Rent lands the next day of payment before at a corporate I was waiting 14 days for their rent runs. EB is much quicker and Matt in accounts is the best!!! Very happy with the property management service and shout out to Matthew Houng!

I had a great experience with Ernest-Brooks International, and Jed was especially helpful throughout the process. He was professional, responsive, and made everything feel smooth and straightforward. I really appreciate his support and would happily recommend him.