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Landlord's Guide

Why Use Ernest-Brooks International To Manage Your Investments?

Property Experts You Can Trust

When it comes to letting out property, you need property managers you can trust. Here at Ernest-Brooks International, we are official members of a wide range of industry associations including the National Approved Lettings Scheme (NALS). We are also recognised by The Property Ombudsman (TPO) scheme.

As members of the different bodies listed above, we comply fully with industry guidelines. In Ernest-Brooks International, you can be sure you are dealing with experts. You can also be certain that we do everything within our power to meet your needs and exceed your expectations.

Precise Rental Valuations

To achieve full market value on your buy-to-let investment, you must find the right balance between strong occupancy rates and high capital returns. To achieve this, you need to know the true value of your assets.

We have vast knowledge of the local market. Our precise and detailed valuations give you the insight you need to make informed decisions.

Are you achieving the best return on your investment? To find out, please call the experts at Ernest-Brooks International on 0203 621 8881.

Refined Marketing

We use a wide range of refined marketing techniques to help you find the right tenants, in good time. As a landlord, the world wide web is your best friend. Advertising online gives you so many chances to reach the biggest possible audience. At Ernest-Brooks International we are all about getting your property in front of the right audience.

Here at Ernest-Brooks International, we make full use of the web. As your trusted property managers, we use Rightmove as well as social media and our own website to find your perfect tenants.

Meanwhile, we use Google ad campaigns to make it even easier for people to find your listing online. This ensures you have a constant stream of potential clients to choose from. Finally, our offices in Singapore and Kuala Lumpur also allows us to reach potential tenants or future investors in the Far-East.

Managing Your Assets

We offer a full property management service in London. This includes a wide range of different services:

Strict Referencing Orocedure

As expert property managers, we follow a strict, thorough referencing procedure. This ensures that the tenant has the right to live in the UK and that they have the means to pay rent and bills.

We may also check with their previous landlords to prove they are the right tenant for your property. At every stage, we do our utmost to protect your rights and interests as a landlord.

Drafting Tenancy Agreements

Once we have found the right tenant for your property, we can draw up the tenancy agreement. The agreement will describe in great detail the terms, payment details and length of the tenancy.

Deposit Protection And Rent Collection

If you do not wish to handle rent collection yourself, we can do it for you. We will collect your tenants’ outstanding payments quickly and efficiently. We will also provide you with statements on a monthly basis.

As a landlord, you can rest easily knowing that we take care of all your rent issues. We also use a government-backed tenancy deposit scheme ‘MyDeposits’ to keep tenants’ deposits safe and secure. This ensures you are able to recoup any money that the tenants may still owe at the end of their tenancy.

Property Inspections

Your dedicated property manager performs property checks which helps to ensure that your property remains in good condition throughout the length of the tenancy.

Do You Wish To Renew Your Tenancy?

Three months before the end of the tenancy period, your property manager seeks to establish your intentions and those of your tenant(s).

If you and the tenant do wish to renew

If you wish to make any changes to the existing agreement, please let us know and we will inform your tenant. If your tenant wants to adjust any terms, we will notify you straight away.

After each renewal, we will draw up a full market appraisal regarding whether the achievable rental income has changed at all. This helps to ensure that you receive the best return on your investment.

If you or your tenant do not wish to renew

If you or your tenant do not wish to renew your agreement, we will serve them notice to leave according to the terms of the contract.

Moving In & Out

When tenants move in and out of your property, we are here to ensure everything goes to plan. We will help tenants move in and out; creating an inventory checklist each time in order to properly catalogue and protect any furnishings.

This will help us to determine how the condition of your property compares before and after your tenant moves in. This in turn will allow us to recoup any money needed to repair damage for which the tenant is at fault.

Spare keys

We offer to hold a spare set of keys in case of emergencies

Free and clear guidance

We offer you free, basic, unbiased advice for issues concerning your property. While we do not claim to be lawyers, we are experts in our field. As a result, we have a strong grasp of the laws which rule our work. We always present our view of the matter in a clear and honest way. If the issue at hand is beyond our means, we will refer you to someone who can help.

Maintenance & Repairs

Our maintenance team is on hand to attend to a wide range of issues in your property.

Hundreds of landlords across London trust us to maintain their properties. This is because they know we resolve any issues that arise quickly and efficiently. We aim to make your time as a London landlord easy, pleasant and rewarding.

Marketing Your Property

We make use of a wide range of media to market your London property. We also use a range of techniques to entice and engage. This ensures you are likely to receive a great deal of interest from prospective tenants.

At every stage of the marketing process, we seek to ensure you get the most desirable tenants, as well as the best return on your investments.

Creating Interest

As a landlord, the internet expands your reach beyond what was previously thought possible. With this in mind, we make full use of the web to help you find the perfect tenants.

We list your property on sites like Rightmove and our own website to showcase your property to millions across the globe.

We also use Google Adwords campaigns and social media to make sure the right tenants see – and take interest in - your listing.

Creating Interest In The Far-East

We recently opened offices in Singapore and Kuala Lumpur as a means of better serving our many clients in the Far-East. This helps to find potential tenants and/or investors willing to pay a premium for the right London property.

Beautiful Photography

They say a picture speaks a thousand words. Our expert photographers produce wonderful photos to create a great first impression. This helps maximise interest and ensures we find just the right tenant or buyer for your property.

OYou only get one chance to make a first impression, when it comes to our photography and floor plans, there is no better way to convince your potential tenants that your property is right for them.

Our high quality images will show your property at its very best. So if you want to make a great first impression – Ernest-Brooks International are here to help.

Learn The True Value Of Your Assets

Before putting your property up for rent, it is vital that you get a precise idea of its current value in the rental market. This will help you achieve a strong balance between low tenant turnover and high returns.

London is huge city and rental prices can vary wildly from one area to the next. At Ernest-Brooks Inertnational, our expert property consultants are here to help you make sense of it all.

Managing Your Property

Hiring Ernest-Brooks International as your property managers is the best way to ensure your property is never empty. It is also a great way to attract the best tenants as many prefer the safety and security that comes with having a property manager on hand.

In fact, corporate tenants will often pay a premium to have someone cater for their every need. You will have a dedicated member of our team looking after your property. Upon request, we can handle everything from maintenance issues to rent. We will even organise a change in energy supplier if you wish for us to do so.

Maintenance & Repairs

When aiming to find a suitable tenant as soon as possible, it is vital to show your property at its very best.

Does your property need a fresh lick of paint, minor repairs or more prolonged maintenance work? If so, please be aware that our maintenance team are here to do whatever you need to help attract more interest in your property.

Finding A Tenant:


Our offices are open from 8am to 8pm from Monday to Friday and 9am-5pm on Saturday. Yet we appreciate that potential tenants may need us to arrange viewings out of hours. With this in mind, we will conduct late evening and weekend viewings to help you find the right tenant.

Negotiating The Best Rental Prices

We will act on your behalf when a potential tenant makes an offer. Our vast knowledge of the London property market helps us to negotiate the best possible rental price.

We keep you informed about all enquiries, viewings and offers we receive for your London property. As soon as we receive an offer that you are willing to accept, we act quickly to complete the deal.

The Benefits Of Corporate Tenants

We boast a long list of potential corporate tenants among our client base. These clients often seek housing in London.

Some well-known blue-chip companies and high-profile foreign diplomats trust us to find them homes in the capital.

We are therefore here to help you find tenants of the highest calibre; many of whom are willing to pay the highest prices for the right property.

When You Accept An Offer

When you accept an offer, we start the referencing process. This involves performing credit, address and identity checks. It may also involve seeking references from previous landlords. This allows us to make absolutely sure that they are the perfect tenant for you and your property.

When we find the right tenant and both parties agree on the terms of the contract, we will draw up your tenancy agreement and oversee its signing. We will then collect the deposit and first month’s rent from your new tenant.

When it is time for the tenant to move in, we will oversee the check-in and create an inventory checklist. This helps protect your interests in the event of damage for which the tenant was at fault.

After all of the above are complete, your property now has a tenant – congratulations!

Further Information:

Protecting Your Empty Property

We offer to manage your empty property. We can also take care of your interests in the property if you still live there, but don’t have time to manage it due to work or study.

As part of this service, we hold a spare set of keys. A trusted member of our team will visit your property to carry out routine checks. We can design this service to best fit your needs, yet the normal process involves the following:

  • Regular cleaning and maintenance
  • Protection against severe weather conditions
  • Collecting any post from the property and arranging redirection (if needed)
  • Taking frequent meter readings and paying bills
  • Emergency call-outs

Refer Your Friends And Get Rewards

You naturally want your friends and family members to find property managers they can trust – don’t you?

So why not tell them about your great experience with Ernest-Brooks International? We offer financial rewards for every successful referral.

To find out more about the Ernest-Brooks International referral scheme, talk to one of our team now on 0203 621 8881 or email quoting ‘refer a friend’.


We offer a professional inventory service. This allows us to deal with your inventory checklists, as well as check-ins and check-outs quickly and at low cost. At the start of a tenancy, it is important to create a new inventory which acts as a record of the items in the property, and of their cleanliness and condition.

As part of the move-in process, the tenant must read through the inventory checklist and sign to show their approval at check-in. The checklist acts as your security against disputes that may arise at the end of the tenancy.

At check-in, we hand over the keys, take meter readings and show the tenant how to use appliances and central heating. We will also answer any questions your new tenants may have.

At check-out, the tenant must return the keys. We then refer to the inventory as a means of comparing the condition of the property at the start of tenancy with that at the end of the contract. This allows you to recoup any money that you need to pay for damage for which the tenant was at fault.

Furniture Pack Service

See what we see... London's most interesting and inspirational homes

Make use of our furniture packs service as a quick, easy and affordable way to furnish your property.

We can provide any type of furniture you need. From robust furniture for student lets, to stylish pieces for luxury homes – we are at your service.

Ernest-Brooks Internationals Interior Design service will design, install and dress your property to create an individual and unique look. Whatever the shape or size of your room, we select furniture to maximise space and functionality.

Choosing bespoke furniture should be a hassle free experience. In fact we can make it stress free from start to finish. From project management to final installation, we’ve got everything covered. Our furniture packages are designed to help you make the most of your investment, including all the essential items required to get your property in shape.

We can tailor a design suiting every budget. Whatever your property type and size, our service will identify your needs, whether you are looking for a quicker sale or let, or a more homely feel.

Free valuation Call us for further information about selling or letting your property on 0203 621 8881

'Very helpful, thorough, competent and extremely professional property consultants. Big thanks to Jason Ung who was my designated go-to guy for all my queries. Hassle-free and very coordinated as far as processes are concerned. Would recommend them to everyone'

Mr Aziz

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'I feel externally lucky to have met with Elliot Rainbow from Ernest-Brooks, he is prompt efficient and reliable. I have now recentaly sold two flats with him both in the Stratford area of London which was investment purchase.'

Mr Pierre

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'Fantastic service from Jack Wylie, Canary Wharf. Not only was Jack very accommodating when arranging viewings at very short notice, but he has since gone out of his way to provide assistance outside of typical working hours. Jack’s continuing help up to and beyond the point of agreeing a sale has been both incredibly helpful and greatly appreciated. Thoroughly recommended!'

M Holloway

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'Would highly recommend Will for all of your property needs! He took me to view a couple of properties in Stratford and Canary Wharf. He was extremely professional and his knowledge was second to none. He gave excellent investment advice and answered all of my questions! Thanks Will!'

L Rex

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'Great estate agents providing reassurnace and quality service every step of the way. Over the course of the sale of my property which became challenging at points Kieran and Elliot proved time and time again to be the best local agent in the area. Me and my partner will be definitely recommending Ernest - Brooks in the future.'

S Moose

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'Mark Ross was amazing through the whole process of buying an apartment. He kept me informed at all times what was happening and pushed on my behalf to the mortgage advisors and solicitors. Definitely recommend going through Mark on a purchase.'

K Tailer

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'Ernest-Brooks is a very professional company. We really had a great issue with selling our off-plan apartment and time was running and because of Elliot in Ernest Brooks, they managed to find the buyer in time and saved our 100k advance payment investment. Well done Elliot. Many thanks and will always remember you and your professional attitude. Cheers'

H Younus

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'Mr Wylie I I really appreciate your efforts and wish if you could communicate my heartfelt gratitude to Mr. Rainbow and Mr. Rutkowski as well'

Mr Singh

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