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Tenant's Guide

Property Consultants You Can Trust

As esteemed London property consultants, Ernest-Brooks International are members of a wide range of respected industry associations. These include the National Approved Letting Scheme (NALS) and The Property Ombudsman Service (TPOS). As members of TPO, we give you and other tenants an official process through which to raise any concerns you may have with your home or contract.

Wide Range Of Properties To Rent

We have long list of properties available to rent across London. Whether you’re looking for a Georgian family house, a modern apartment, or anything else – your Ernest-Brooks International property consultant is here to help. 

If you can’t find what you are looking for, we will use our vast network of business contacts to help you find you a property that best suits your needs.

Managing Your Home

Here at Ernest-Brooks International, we want you to know that we are here for you throughout your tenancy. Your dedicated property manager will always respond quickly to any issue or request you may have.

At every stage, we do our utmost to make sure that as our tenant, you have a pleasant and hassle-free stay.

Cleaning, Maintenance & Repairs

Whether you occupy a studio or a five bedroom townhouse Ernest-Brooks International will be able to provide regular cleaning services or just an end of tenancy deep clean. This service not only means that our tenants can live in a pleasant and clean environment it also means that their deposits are better protected when they do decide to move out.

Meanwhile, our maintenance team will act quickly to undertake any repairs in your property. The maintenance Team is also available for many DIY tasks such as blinds installation through to wooden floor replacement. Whatever the issue – we are just a call away.

Pre-Check Out Help & Advice

We see it as our duty to provide all the support you need as our tenant. We therefore offer advice to help ensure you receive all of your deposit following the end of your tenancy.

This will involve going through your property and highlighting any causes for concern. You will then have time to correct any issues before the final inspection.

Thanks to our Pre-Checkout service, very few of our tenants leave us with less than 100% of their initial deposit.

Renting in London: A Step-by-Step Guide

Sign Up With Ernest-Brooks International For Free Today

To find your perfect property, all you have to do is sign up with Ernest-Brooks International. We have a wide range of property available to rent across London. With this in mind, you can be sure that we will have something to suit your needs.

It takes just a few minutes to increase your chances of finding your perfect home. Register for free online, or call us now on 0203 621 8881.

Finding The Perfect Home

The more you know about the kind of property you’re looking for, the easier it will be to find your perfect home.

It may help to visit areas you think will be suitable. You should also do your research on local amenities and transport links. If you need any advice, our experts will be more than happy to help.

Once we have a clear idea of what you want, we will draw up a list of potential homes that may interest you. We can then keep you up to date with our progress by email, text, phone, or even post – the choice is yours.

Relocate Your Staff With Ease

Finding a suitable agency who can provide an efficient service for the housing of your staff is no small ask. It is imperative that any agent who takes on this challenge has working relationships with multiple landlords in any given area as well as the capacity to ensure the smooth operation of tenant moving in and out.

Why choose Ernest-Brooks International to help your staff relocate? First, we understand the pressures involved in relocation. With this in mind, we aim to make it easy for you and your employees.

Second, we boast long term relationships with discerning clients across the globe. In fact, foreign diplomats, directors of blue-chip companies and many others trust us to provide a first-class service – and often at short notice.

Whatever the needs of your staff or those of your company, you can rely on Ernest-Brooks International to find the right property quickly and with ease.

Contact our Corporate Relocation Team on 0203 621 8881 to discuss your corporate relocation needs with a specialist today.

Taking Care Of You And Your Home

When you rent property through Ernest-Brooks International, we want you to know that we are here for you throughout your stay. We take care of much more than just contracts, inspections, cleaning and maintenance.

In fact, we are on hand 24 hours a day to handle any emergencies that may arise.

Meanwhile, your property manager will ensure that your home meets all of the relevant gas and electrical safety standards. At every stage, we are here to make sure your home remains safe and secure.

We also have a complaints process in place, this allows us to quickly address concerns you may have with regard to any aspect of your tenancy.

Making An Offer

Once you find the right home to rent in London, you need to complete an application form (otherwise known as a Holding form). On this form, you must state any special conditions you wish to include. You must also provide proof of address and identity.

When we have all the information we need, we will then discuss your offer with the landlord.

What Happens When The Landlord Accepts Your Offer?

Once you and the landlord agree on the terms and conditions of your tenancy, we will go through a number of steps to complete the process.

First, we will check the references you gave us. We will then perform a credit check to confirm you have the financial means to rent the property.

When we confirm that you are a suitable tenant, we will oversee the signing of the tenancy agreement, before collecting your deposit and first month’s rent.

Time To Move In To Your New Home

Once all of the above are complete, it is now time to move in to your new home. Your inventory clerk will greet you as you arrive. They will help you check in and do everything they can to make you feel comfortable.

Your clerk will also draw up an inventory report. This describes the condition of your new home in detail and acts as proof that you are not to blame for any pre-existing damage. After receiving your copy of the inventory report, you have 10 days within which to request any changes.

Managing Your Home

Collecting Rent & Protecting Your Deposit

If your landlord requests it, we will collect your rent on their behalf. As a tenant of a property we manage, you should know that we expect payment at the date agreed in your contract.

You can feel safe in the knowledge that your deposit is in good hands. We use a government-backed tenancy deposit protection scheme “MyDeposits” to keep your bond safe and secure.

Spare Keys In Case Of Emergency

In case you ever lose your keys or lock yourself out of your home, please be aware that we keep a spare set for your peace of mind. All you need to do is call us and a member of our team will come around to let you in as soon as possible.

Free Basic Advice

We offer free, impartial advice on basic issues you may face regarding your home. Whilst we are not lawyers, we are experts in our field and have a good grasp of the laws which govern our work.

So if you ever need basic advice, we are here to help. We will assess the issue and then give you our clear and honest opinion of the situation at hand. If the matter is beyond our means, we will refer you to a solicitor who can help.

Maintenance And More

Here at Ernest-Brooks International, your comfort is our priority. We do all we can to ensure your stay is as stress-free as possible. With this in mind, we attend promptly to all reported maintenance and repair issues.

Do you have any maintenance issues that you wish to report? Or would you just like to find the manual for a certain appliance? Whatever you issue, we are here to help.

Free valuation Call us for further information about selling or letting your property on 0203 621 8881

'Extremely informative and helpful; kept me up-to-date every step of the way and attended to my queries without any delay.'

Ms Cindy L

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'I had a great experience with Ernest Brooks International. Bradley is very helpful throughout the sale and prompt in answering questions. Highly recommend!'

J Chen

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'Friendly, professional, and communicative from start to finish.'

Yannik H

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'Jason was very professional in the way he handled my let. Within one week I was offered quality tenants for my property and was updated on every stage of the process. I now look forward to a long term relationship with Ernest Brooks as I can rely on them to look after my interest.'


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I would highly recommended Maciej at Ernest Brooks International. He helped accommodate me when I gave him a very small time frame that I wanted to be within my new property. It was an easy and stress free move.

Miss K

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Kieran is one of the best estate agents I have worked with. Both his industry knowledge and his confidence and professionalism in dealing with every aspect of the sales process make him a master of his market.

Robert Ptz

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